Nigeria’s
largest airline, Arik, has accused the country’s aviation authority of
“unprofessional” act.
The
management of Arik said the Nigerian Civil Aviation Authority, NCAA, acted in
an ‘unprofessional’ manner by publicising the letter detailing the N6 million
fine issued to the airline on Tuesday.
In a
statement on Wednesday by the airline’s Public Relations Manager, Adebanji Ola,
Arik said that the letter was publicised before it could respond within the
deadline given.
The
Nigerian Civil Aviation Authority (NCAA) had, Tuesday, issued a N6million fine
to Arik Air Limited for contravening the provisions of the Nigerian Civil
Aviation Regulations (Nig.CARs).
The agency
also ordered the airline to pay its passengers, whose baggage were delayed on
the London to Lagos route between December 2 and December 4, $150 each as
compensation.
According
to a statement signed by the agency’s General Manager, Public Relations, Sam
Adurogboye, and obtained by the News Agency of Nigeria, the NCAA’s Letter of
Sanction with reference no. NCAA/DG/CSLA/RM/1-06/16/439 and dated December 22,
was also sent to
Arik Air.
Arik Air.
The
statement said the NCAA authority was earlier inundated with complaints of
delay and inability to ferry the passengers’ checked–in luggage on the
airline’s services from London to Lagos from December 2 to December 4. It said
upon receipt of the complaints, the NCAA
invited the airline to a meeting on December 6 which was duly attended by the airlines’ representative. It however said that the NCAA discovered that Arik Air violated Part 19.7.2 and 19.17.2.1 (ii) of the Nig.CARs 2015.
invited the airline to a meeting on December 6 which was duly attended by the airlines’ representative. It however said that the NCAA discovered that Arik Air violated Part 19.7.2 and 19.17.2.1 (ii) of the Nig.CARs 2015.
But in its
response on Wednesday, Arik Air said that it did everything possible to ensure
the London passengers got their baggage in good time.
According
to the statement, when the airline’s wide body A330-200 aircraft was damaged by
a ground handling truck, it deployed a B737-800 on the London route to minimise
the disruption to the passengers.
“All
passengers checking in from London were given a letter informing them of the
capacity limitation and weight restriction on this aircraft type and advised
that some of their baggage would be delayed because of this and transported on
the next available flight with capacity. All passengers were accepted on to the
flight based on this understanding.
“However,
after arriving in Lagos some of them formed pressure groups and took the laws
into their own hands disrupting the operations of the airline, assaulting the
airline’s employees and destroying its property,” the statement said.
The
airline also alleged that some of its employees were beaten and hospitalised,
and that the passengers disrupted its operations.
“However,
some of the passengers disrupted our operations for several days thereby making
it impossible for the aircraft to operate from Lagos and return from London
Heathrow before the night curfew, further preventing the short landed bags from
being recovered,” the airline said.
Similarly,
the airline alleged that the Federal Airport Authority of Nigeria, FAAN,
security did nothing to prevent the passengers from disrupting the airline’s
operations by providing adequate security to the airline and its personnel to
enable the flights to leave on time. It added that their actions prevented a
quicker resolution in the recovery of baggage.
“Some FAAN
security personnel were also encouraging passengers to disrupt checking-in
process and seated themselves on top of Arik Air check-in counters.”
Arik Air
however assured its passengers and other industry stakeholders that it would
address the issues raised in the NCAA’s letter within the seven days deadline
stated in the letter.
Meanwhile,
the NCAA in its statement on Tuesday said the N6 million fine must be paid
within seven days of receipt of the letter while the $150 compensation to each
of the passengers must be made within 30 days.
“The NCAA
expects strict compliance with the provisions of Part 19 of the Nig.CARs by the
airline in future,” the agency said in a statement.
“This is
to assure all stakeholders that the authority exists to protect their rights at
all times and as such any violation of the regulation in that regard will be
viewed seriously.”
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